Shipping Policy for Coonafrost Luxury Watches

Effective Date: January 6, 2025

Thank you for choosing Coonafrost Luxury Watches. Our mission is to provide you with the best shopping experience, from the moment you place your order to when you receive your luxury watch. Please read our shipping policy carefully for important details on how we handle orders, shipping rates, delivery times, and international shipping.

1. Shipping Locations

We are pleased to offer shipping to:

  • Domestic Shipments: We ship to all 50 states within the United States, including Alaska and Hawaii.
  • International Shipments: We also ship to selected international locations. International shipping charges will apply, and additional customs duties, taxes, and fees may be required based on the destination country.

Please note: Shipping availability and rates may vary based on your location. If you are unsure whether we deliver to your country, please contact our customer support team at info@coonafrost.com.

2. Shipping Methods and Delivery Time

We offer a variety of shipping options to meet your needs. Shipping costs are calculated based on the shipping method chosen and the destination address.

  • Standard Shipping (Domestic): Estimated delivery time is 5-7 business days. Shipping is typically free on orders over $500.
  • Expedited Shipping (Domestic): Estimated delivery time is 2-3 business days. Fees for expedited shipping will be calculated at checkout.
  • Next-Day Shipping (Domestic): For customers who need their luxury watch urgently, we offer next-day delivery. Available only for orders placed before 12:00 PM local time. Additional fees apply.
  • International Shipping: Estimated delivery time is 7-14 business days depending on the destination country. International shipping rates will be calculated at checkout.

Please note that delivery times are estimates, and actual delivery may vary depending on external factors such as carrier delays, weather conditions, or customs processing.

3. Order Processing

  • Processing Time: Once your order is placed, we will process it within 1-2 business days. This includes verifying payment information, preparing your order, and packaging it securely. Orders placed on weekends or holidays will be processed the following business day.

  • Shipping Confirmation: Once your order has been shipped, you will receive a confirmation email along with a tracking number to monitor your shipment. Please note that tracking information may take up to 24 hours to update.

4. Shipping Costs

Shipping fees are calculated based on the size, weight, and destination of your order. We offer the following shipping rates:

  • Free Shipping: Available for orders over $500 within the United States.
  • Flat-rate Shipping: Domestic standard shipping for orders under $500 is typically a flat fee. Rates will be calculated at checkout.
  • International Shipping: Shipping fees for international orders will be calculated at checkout. Customs duties, taxes, and fees may be added depending on the destination country, which is the responsibility of the customer.

5. Customs and Import Duties (International Orders)

  • Customs Fees: For international orders, please note that customs duties, taxes, and import fees may apply based on the destination country’s regulations. These charges are the responsibility of the customer and are not included in the shipping fees at checkout.
  • Customs Delays: Occasionally, shipments may be delayed at customs for inspection or due to the country’s regulations. Unfortunately, we cannot control these delays, and we recommend you check with your local customs office for more information.

6. Shipping Restrictions

Some items may be subject to shipping restrictions depending on the destination country or region. In such cases, we may contact you to adjust the shipping method or offer a refund if shipping is not available.

7. Lost or Damaged Packages

  • Lost Shipments: In the unlikely event that your order is lost in transit, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue. If the package is confirmed lost, we will initiate a replacement or refund, depending on your preference.

  • Damaged Items: If your item arrives damaged, please notify us within 48 hours of receiving the package. You may be asked to provide pictures of the damage, and we will arrange for a return or exchange of the product. Damaged items must be returned in their original packaging to be eligible for a refund or replacement.

8. Order Changes and Cancellations

Once an order has been processed and shipped, it cannot be modified or canceled. If you need to change your order, please contact us as soon as possible before the order is shipped, and we will do our best to accommodate the change. If your order has already been shipped, you can return the item following our Return and Refund Policy.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, or if you need assistance with your order, please contact us at:

10. Policy Updates

We may update this shipping policy from time to time. Any changes will be reflected on this page with an updated “Effective Date.” Please review this policy periodically to stay informed of any updates.