Shipping Policy – Coonafrost Luxury Watches

Effective Date: January 6, 2025
Business Name: Coonafrost Luxury Watches
Address: 1120 11th St #3B, Lambert, Mississippi (MS)
Phone: (662) 326-8924
Email: info@coonafrost.com
Website: https://coonafrost.com

Introduction

Welcome to Coonafrost Luxury Watches. We are proud to deliver premium timepieces to customers across the United States and around the world. This Shipping Policy outlines all relevant information regarding order processing, shipping rates, delivery timelines, carrier options, international shipping procedures, and responsibilities of the customer and company.

Our goal is to make your shopping experience smooth, transparent, and satisfying. By purchasing from https://coonafrost.com, you agree to the shipping terms described below.

1. Order Processing

We strive to ship all orders as quickly and efficiently as possible.

1.1 Processing Time

  • Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays).

  • Orders placed after 2:00 PM CST may be processed the next business day.

  • During high-volume periods (e.g., holidays, product launches), processing may take up to 5 business days.

1.2 Order Confirmation

Once your order is placed, you will receive a confirmation email. When your order is shipped, a second email will include tracking information and shipping carrier details.

1.3 Order Verification

We may contact you via email or phone for order verification in case of:

  • High-value purchases

  • Mismatched billing/shipping addresses

  • Suspicious or flagged activity

Orders under verification will not ship until verification is complete.

2. Domestic Shipping (United States)

We offer reliable shipping throughout the U.S., including all 50 states, Washington D.C., and U.S. territories.

2.1 Shipping Options and Rates

We provide multiple shipping options at checkout. These include:

  • Standard Shipping (3–7 business days) – FREE for all orders over $100

  • Expedited Shipping (2–3 business days) – Flat rate: $15

  • Overnight Shipping (1 business day) – Flat rate: $35 (only available Monday–Thursday)

Shipping charges are calculated at checkout based on your chosen delivery method and order value.

2.2 PO Boxes and APO/FPO

We ship to PO Boxes and APO/FPO addresses via USPS only. Delivery times may be extended depending on the location and military handling.

3. International Shipping

Coonafrost proudly serves international customers. We currently ship to over 40 countries worldwide.

3.1 Available Regions

We ship to Canada, the UK, most of Europe, Australia, and select countries in Asia, Latin America, and the Middle East. If your country is not listed during checkout, please email us at info@coonafrost.com for assistance.

3.2 Shipping Carriers

International orders are fulfilled using trusted couriers, including:

  • DHL Express

  • UPS Worldwide

  • FedEx International

  • USPS International

Shipping times and costs will vary by destination and service chosen.

3.3 Duties, Taxes, and Customs

  • Import duties, VAT, and customs fees are not included in our product or shipping prices.

  • These charges are the responsibility of the customer and must be paid upon delivery.

  • Failure to pay import charges may result in delivery delays or return of the shipment.

We recommend consulting with your local customs office for an estimate before ordering.

4. Tracking Your Order

4.1 Tracking Number

Once your order ships, you will receive an email with a tracking number and link to the carrier’s website. Please allow 24 hours for the tracking information to update.

4.2 Order Status

You may track your order anytime using the tracking link provided in your email. If you encounter any issues or your tracking hasn’t updated in 48 hours, contact us for assistance.

4.3 Delivery Confirmation

Once the order is marked as “Delivered” by the carrier, Coonafrost is not liable for any lost or stolen packages. Please ensure your delivery address is secure and monitored.

5. Shipping Delays

While we work hard to ensure timely deliveries, some circumstances may be beyond our control.

5.1 Common Causes of Delay

  • Inclement weather (storms, natural disasters)

  • Customs clearance for international orders

  • Carrier disruptions

  • Holiday season volume surges

  • Incomplete or incorrect shipping information

5.2 Resolution

If your order is delayed:

  • First, check your tracking link for real-time updates

  • If no progress occurs after 72 hours, email info@coonafrost.com

  • We will contact the carrier and initiate an investigation if needed

6. Shipping Address Policy

6.1 Accuracy

Customers are responsible for providing accurate shipping addresses at checkout. Please review your information before submitting your order.

6.2 Address Changes

If you need to update your shipping address:

  • Contact us within 6 hours of placing your order

  • We cannot guarantee changes after your order has been processed

Incorrect or undeliverable addresses that result in returns may incur additional fees for re-shipment.

7. Undeliverable and Returned Packages

Packages returned to Coonafrost due to:

  • Incorrect address

  • Unclaimed delivery

  • Refusal to pay customs

  • Delivery failure

…will be held until the customer contacts us for redelivery. Additional shipping charges may apply. If the customer does not respond within 15 business days, the order may be canceled and refunded (minus shipping costs).

8. Lost or Stolen Packages

Coonafrost is not liable for packages marked as delivered by the shipping carrier.

If your package is lost or stolen:

  • Check with household members, neighbors, or building staff

  • Contact the shipping carrier with your tracking number

  • File a claim with the carrier

  • Notify us at info@coonafrost.com and we’ll assist where possible

For added protection, we recommend selecting signature confirmation or shipping to secure locations (such as your workplace or a mail hub).

9. Split Shipments

In some cases, orders with multiple items may be split into separate shipments due to inventory availability or warehouse location. If your order is split, you will receive separate tracking numbers and notifications for each shipment.

You will not be charged additional shipping for split orders.

10. Signature Requirements

For high-value purchases (typically over $500), we require a signature upon delivery to ensure your luxury watch reaches you safely.

If no one is available to sign:

  • The carrier will attempt redelivery

  • A notice may be left for rescheduling

  • You may need to pick up the package at a local carrier facility

11. Pre-Orders and Backorders

11.1 Pre-Orders

If an item is available for pre-order:

  • The estimated ship date will be displayed on the product page

  • Payment is required at the time of order

  • You will receive shipping confirmation once the item is dispatched

Delays in production or customs may occur. We will notify you of any changes.

11.2 Backorders

If an item is temporarily out of stock:

  • You may opt to backorder the product if available

  • Orders will ship once inventory is replenished

  • You may cancel a backorder any time before it ships by contacting us

12. Packaging and Sustainability

Your Coonafrost Luxury Watch is packaged in secure, protective boxes designed to minimize risk of damage during transit.

We are also exploring eco-friendly packaging alternatives to reduce our environmental impact while preserving the elegance our customers expect.

13. Order Cancellations

Orders can be canceled within 12 hours of placement if they have not yet shipped. To cancel, email us at info@coonafrost.com with your order number and full name.

Once an order has been processed or shipped, it cannot be canceled and must follow the return policy after delivery.

14. Customer Support

We are here to help with any shipping-related concerns.

Business Hours:

Monday–Friday, 9:00 AM to 5:00 PM CST

Contact Us:

Address: 1120 11th St #3B, Lambert, Mississippi (MS)
Phone: (662) 326-8924
Email: info@coonafrost.com
Website: https://coonafrost.com

15. Policy Updates

Coonafrost reserves the right to revise this Shipping Policy at any time. Changes will be published on this page with an updated effective date. We recommend reviewing this policy before each purchase.