Refund and Return Policy for Coonafrost Luxury Watches

Effective Date: January 6, 2025

At Coonafrost, we strive to provide our customers with the highest quality luxury watches and an excellent shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward and customer-friendly return and refund policy. Please read the following terms carefully:

1. Eligibility for Returns and Refunds

  • Timeframe: You may return or exchange any unworn, unused, and undamaged items within 30 days from the date of delivery.
  • Condition: The product must be in its original, unused condition with all tags, packaging, and accessories intact. Items that have been used, altered, or damaged cannot be returned or refunded.
  • Proof of Purchase: A valid receipt or order number must be provided for all returns and refunds.

2. Return Process

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@coonafrost.com or call us at (662) 326-8924 to initiate your return. Provide your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: Once your return is approved, we will send you detailed instructions on how to return the item. You may also be provided with a Return Merchandise Authorization (RMA) number to include with your return package.
  3. Packaging: Please pack the item securely in its original packaging to prevent damage during the return shipment. Ensure all components, including documentation and accessories, are included.
  4. Shipping: You are responsible for the return shipping costs, except in cases of defective or damaged items. We recommend using a trackable shipping service to ensure your return is received safely.
  5. Inspection: Once we receive the returned item, it will be inspected. If the return is approved, we will process your refund or exchange promptly.

3. Refund Process

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.
  • Partial Refunds: If your item is returned with missing accessories, damaged, or not in original condition, we may issue a partial refund based on the condition of the item.
  • Restocking Fees: Some returns may be subject to a restocking fee of up to 15% of the purchase price. This will be deducted from your refund if applicable.

4. Defective or Damaged Items

If your item arrives defective, damaged, or not as described, please contact our customer service team within 7 days of receiving the product. We will arrange for a return, replacement, or refund at no additional cost to you.

  • Proof of Damage: Please provide photos of the damaged item or packaging for our records and to expedite the process.
  • Return Shipping: We will cover the cost of return shipping for defective or damaged items, and a replacement or full refund will be issued once the item is received and inspected.

5. Exclusions

The following items are not eligible for returns or refunds:

  • Personalized or Custom Items: Watches that have been engraved or customized to your specifications.
  • Final Sale: Any products marked as “Final Sale” or “Clearance” are not eligible for return or refund.
  • Worn or Used Items: Watches that show signs of wear, including scratches, marks, or damage from use.

6. Exchanges

If you would like to exchange your watch for a different model, size, or color, you may return the original item and place a new order for the desired product. Please follow the return process outlined above, and note that you will be responsible for shipping costs.

7. Shipping Information for Returns

  • Return Address: Please send all returns to the following address:

    Coonafrost Luxury Watches
    1120 11th St #3B Lambert
    Mississippi (MS), 39211
    United States

  • Shipping Fees: You are responsible for the return shipping fees unless the item is defective, damaged, or incorrect. Please ensure the item is well-packed and shipped with tracking to avoid any issues.

8. Contact Information

If you have any questions or need assistance with the return process, please don’t hesitate to contact us:

9. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy regularly for any updates.