Refund & Returns Policy – Coonafrost Luxury Watches

Effective Date: January 6, 2025
Website: https://coonafrost.com
Business Name: Coonafrost Luxury Watches
Address: 1120 11th St #3B, Lambert, Mississippi (MS)
Phone: (662) 326-8924
Email: info@coonafrost.com

Introduction

At Coonafrost Luxury Watches, your satisfaction is our highest priority. We take great pride in the quality and craftsmanship of our luxury timepieces. Each item is carefully inspected before shipment to ensure it meets our high standards. However, if you are not fully satisfied with your purchase, our Refund and Returns Policy is designed to offer a fair, transparent, and seamless resolution.

This policy outlines the terms, conditions, and procedures for returns, exchanges, and refunds for items purchased through https://coonafrost.com. By purchasing from our website, you agree to the practices detailed herein.

1. Eligibility for Returns

To be eligible for a return or exchange, your item must meet the following conditions:

  • Item must be unused and in original condition

  • Must be returned within 30 calendar days from the delivery date

  • Must include original packaging, warranty cards, manuals, accessories, and tags

  • Must include proof of purchase (order confirmation or invoice)

Returns that do not meet these criteria may be refused or subject to a restocking fee of up to 15% at our discretion.

2. Non-Returnable Items

Certain products are non-returnable due to hygiene, customization, or final sale status. These include:

  • Customized or engraved watches

  • Gift cards or promotional vouchers

  • Items marked as “Final Sale” or “Non-Returnable” at time of purchase

  • Watches that show signs of wear, damage, or tampering

  • Products without original packaging or accessories

We encourage customers to carefully review all product specifications and customization options before completing their purchase.

3. Return Procedure

To initiate a return, please follow these steps:

Step 1: Contact Us

Email our customer service team at info@coonafrost.com within 30 days of receiving your item. Include:

  • Your full name

  • Order number

  • Reason for return

  • Photographs of the item (if applicable)

Step 2: Wait for Authorization

Our support team will review your request within 1–3 business days and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.

Step 3: Prepare Your Return

Carefully package the item in its original box and enclose all documentation. Write the RMA number clearly on the outside of the shipping box. We recommend using a trackable and insured shipping method.

Step 4: Ship It Back

Send your return to the address provided in the RMA instructions. Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect upon arrival.

4. Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, your refund will be processed within 5–10 business days to your original method of payment.

Important Notes:

  • Shipping fees are non-refundable

  • Refunds are issued only for the returned product’s purchase price

  • Delays in refunds may occur due to bank processing times

  • If the product shows signs of use or is returned damaged, a partial refund may be issued

5. Exchanges

We are happy to exchange an item for a different model, size, or color, provided the request is made within the 30-day return window and the returned item meets eligibility criteria.

To exchange a product:

  • Follow the standard return steps above

  • Clearly state your desired replacement model or variation

  • Any price differences (higher or lower) will be communicated prior to the exchange

  • The new item will ship once the original is received and approved

If the item is out of stock, we will offer a refund or store credit upon request.

6. Damaged, Defective, or Incorrect Items

In the rare event you receive a defective, damaged, or incorrect item, we sincerely apologize and will correct the issue promptly.

What to do:

  • Contact us within 72 hours of delivery at info@coonafrost.com

  • Include your order number, a clear description of the issue, and supporting photos

  • We will offer a free return label and either a full refund or replacement

  • Items reported after 72 hours may be subject to review and handled at our discretion

We reserve the right to inspect the returned item and determine whether the issue was manufacturer-related or caused by misuse or accidental damage.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account or payment statement again

  • Then contact your credit card company or bank—processing times may vary

  • If you’ve done all of this and still have not received your refund, please contact us at info@coonafrost.com

8. Store Credit and Gift Returns

If you prefer not to receive a refund, we offer store credit which can be used on any future purchases at coonafrost.com.

If you received your watch as a gift and do not have proof of purchase, you may return it for store credit only, assuming the item is unused and in original condition. Please note that refunding the original payment method without a valid receipt is not possible.

9. International Returns

For customers outside the United States:

  • Return shipping costs and customs duties are the buyer’s responsibility

  • Clearly mark the package as “RETURNED MERCHANDISE” to avoid import taxes

  • We do not reimburse any customs fees incurred on returns or exchanges

Refunds for international orders will be processed in U.S. dollars. Currency conversion rates may apply and vary depending on your bank.

10. Order Cancellations

Orders can be canceled within 12 hours of placement if they have not yet shipped. Contact us at info@coonafrost.com with your order number and reason for cancellation.

Once an order has been processed and shipped, it cannot be canceled and must follow the standard return process.

11. Restocking Fees

In some cases, particularly for high-value watches or bulk returns, we may apply a restocking fee of up to 15% of the product price. Restocking fees cover the cost of repackaging, inspection, and inventory adjustment.

We will notify you in advance if your return qualifies for a restocking fee.

12. Return Abuse

To protect our business and community, we monitor return activity and reserve the right to refuse service to anyone exhibiting excessive or abusive return behavior, including:

  • Multiple returns without cause

  • Returning worn or damaged products

  • Attempting to return counterfeit or substituted items

13. Questions and Support

We understand that returns can sometimes be stressful. Our team is here to assist you every step of the way with fast, respectful, and clear communication.

For any questions about this Refund and Returns Policy, please contact:

Coonafrost Luxury Watches
Address: 1120 11th St #3B, Lambert, Mississippi (MS)
Phone: (662) 326-8924
Email: info@coonafrost.com
Website: https://coonafrost.com

Policy Updates

Coonafrost reserves the right to update or modify this Refund and Returns Policy at any time to reflect changes in our business practices or legal obligations. When changes are made, the revised policy will be posted to our website with a new effective date. We encourage you to review this policy periodically to remain informed.