Payment Policy – Coonafrost Luxury Watches

Effective Date: January 6, 2025
Business Name: Coonafrost Luxury Watches
Address: 1120 11th St #3B, Lambert, Mississippi (MS)
Phone: (662) 326-8924
Email: info@coonafrost.com
Website: https://coonafrost.com

Introduction

At Coonafrost Luxury Watches, we are committed to offering not only world-class timepieces but also a seamless and secure shopping experience. Our Payment Policy outlines all terms, conditions, and procedures associated with transactions made through our official website at https://coonafrost.com.

This document is designed to provide clarity and transparency regarding accepted payment methods, processing times, billing security, pricing accuracy, and customer responsibilities. By making a purchase from our website, you agree to the terms of this Payment Policy.

1. Accepted Payment Methods

We provide a wide range of secure payment options to ensure convenience and flexibility for our customers across the globe. All transactions on Coonafrost.com are processed in U.S. Dollars (USD).

1.1 Credit and Debit Cards

We accept the following major cards:

  • Visa

  • MasterCard

  • American Express

  • Discover

1.2 Digital Wallets

We support fast, encrypted digital wallet transactions for:

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

1.3 Other Methods

From time to time, we may enable alternative payment platforms such as Klarna, Afterpay, or cryptocurrency-based gateways. Any additions will be reflected on the checkout page.

2. Payment Processing

All payments must be completed in full at the time of purchase unless otherwise stated under a promotional offer or approved financing agreement.

2.1 Authorization

Once your order is placed, a pre-authorization may be conducted to validate your card. This ensures that funds are available. The actual charge will occur when the order is confirmed and processed for shipment.

2.2 Currency Conversion

If you are shopping from outside the United States, your bank may convert the transaction from USD to your local currency. We are not responsible for discrepancies caused by exchange rate fluctuations or foreign transaction fees.

2.3 Payment Confirmation

After a successful transaction, you will receive a confirmation email with your order summary, payment reference, and transaction receipt.

3. Secure Payment Gateway

We are committed to safeguarding your financial data. All transactions are processed using secure servers and encrypted protocols through certified PCI DSS-compliant payment gateways.

3.1 SSL Encryption

We use Secure Socket Layer (SSL) technology to encrypt your payment data during transmission, ensuring that your information cannot be read or intercepted by unauthorized parties.

3.2 Fraud Detection

Our systems continuously monitor for unusual activity or patterns indicative of fraud. If an issue is flagged, we may contact you to verify your identity or suspend processing until verification is complete.

4. Billing Information Requirements

Accurate billing information is essential for payment processing. You agree to provide:

  • Your full name as it appears on your payment method

  • A valid billing address

  • A contact email and phone number

  • Complete and accurate card details (where applicable)

Failure to provide accurate information may result in the delay, suspension, or cancellation of your order.

5. Payment Failures and Declines

If your payment is declined:

  • First, verify that all card details are correctly entered

  • Ensure that your card is not expired or restricted

  • Contact your bank or payment provider to confirm that they are not blocking the transaction

If issues persist, please reach out to info@coonafrost.com, and our customer service team will assist you in completing your purchase.

6. Sales Tax and Duties

6.1 U.S. Customers

Coonafrost collects sales tax in accordance with applicable state and local laws. Tax rates vary based on your shipping destination and will be calculated and shown during the checkout process.

6.2 International Customers

For international orders, duties, import taxes, and customs fees are the responsibility of the buyer. These charges are not included in the product or shipping prices and may be collected by your local customs authority upon delivery.

Coonafrost is not responsible for delays or non-delivery due to unpaid customs fees.

7. Installment Payments (If Available)

We occasionally partner with third-party providers to offer installment or financing options. Availability depends on your location, order total, and the provider’s approval criteria.

7.1 Terms & Conditions

If you opt for installment payments, the payment provider’s terms will apply. Coonafrost is not responsible for late payments, interest fees, or declined applications under these plans.

Please review the provider’s agreement thoroughly before proceeding with financing.

8. Refunds and Payment Reversals

Please refer to our Refund & Returns Policy for detailed return instructions.

8.1 Timing of Refunds

If your return is approved, the refund will be credited to your original payment method within 5–10 business days. Bank processing times may cause additional delays beyond our control.

8.2 Partial Refunds

In some situations (e.g., damaged packaging, used product), we may issue a partial refund in accordance with our inspection findings.

8.3 Chargebacks and Disputes

If you believe you have been wrongfully charged, please contact us first at info@coonafrost.com to resolve the matter amicably.

Unauthorized chargebacks without prior communication may result in account suspension and reporting to payment processors or legal agencies.

9. Payment Policy for Pre-Orders and Custom Items

From time to time, we may offer pre-orders or custom luxury watch designs.

9.1 Pre-Orders

Payment for pre-orders must be made in full at the time of placing the order. Estimated delivery dates will be communicated but are not guaranteed due to production variables.

9.2 Custom Products

Customized items (e.g., engraved timepieces) require full pre-payment. These orders are non-refundable and non-cancellable once production begins, as the product is made specifically for you.

10. Promotions, Vouchers, and Gift Cards

10.1 Promo Codes

Promotional codes must be applied at checkout and cannot be retroactively added to past purchases. Only one code may be used per order unless otherwise stated.

10.2 Gift Cards

Digital gift cards can be purchased and redeemed through our website. They are non-transferable and cannot be exchanged for cash or reloaded. Expiration policies vary by region and applicable law.

11. Errors, Inaccuracies & Corrections

We strive to ensure the accuracy of all pricing and product information. However, errors may occasionally occur. We reserve the right to:

  • Cancel orders based on incorrect pricing

  • Correct pricing mistakes prior to confirmation

  • Update content without prior notice

If you were charged in error, you will be promptly notified and refunded.

12. Fraud Prevention and Compliance

12.1 Identity Verification

For high-value orders or suspicious transactions, we may request additional verification including a photo ID, billing address confirmation, or a phone call.

12.2 Legal Compliance

We comply with all applicable federal and state regulations regarding payment processing and anti-money laundering. Any suspicious or fraudulent activity will be reported to relevant authorities.

13. Customer Responsibilities

By completing a purchase on our website, you agree to:

  • Use an authorized payment method

  • Provide accurate billing and contact information

  • Accept the full charge of the transaction, including taxes or duties

  • Refrain from initiating false or fraudulent chargebacks

Failure to comply may result in order cancellation or legal action.

14. Updates to the Payment Policy

Coonafrost reserves the right to amend this Payment Policy at any time. Changes will be posted to this page with a new effective date. You are encouraged to review the policy periodically to remain informed of updates.

Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

15. Contact Us

If you have questions, concerns, or require assistance with your payment, please don’t hesitate to reach out:

Coonafrost Luxury Watches
Address: 1120 11th St #3B, Lambert, Mississippi (MS)
Phone: (662) 326-8924
Email: info@coonafrost.com
Website: https://coonafrost.com

We’re here to support you Monday through Friday, 9 AM to 5 PM CST.