Sales Policy for Coonafrost Luxury Watches

Effective Date: January 6, 2025

Welcome to Coonafrost Luxury Watches! We are committed to providing our customers with exceptional service, a wide range of high-quality timepieces, and a secure and enjoyable shopping experience. By making a purchase from our website, you agree to the following sales policy. Please take the time to read through our sales terms to ensure that you fully understand our process.

1. Product Availability

  • Stock Availability: All products listed on the Coonafrost website are subject to availability. While we make every effort to ensure that our inventory is accurate, stock levels may change quickly due to high demand. In the event that an item you ordered is out of stock, we will notify you immediately and offer an alternative solution, such as a backorder or full refund.

  • Pre-orders: Certain models may be available for pre-order. Pre-order products are marked as such on our website, and delivery times will be stated. Please note that these timelines may vary depending on manufacturer availability.

2. Pricing and Payment

  • Prices: All prices on our website are displayed in US Dollars (USD). Prices are subject to change at any time without prior notice. However, once your order is confirmed, the price at the time of purchase is final.

  • Taxes: Sales tax is applied to orders based on your shipping address and local tax laws. The applicable sales tax will be displayed at checkout before payment is completed.

  • Payment Methods: We accept the following forms of payment:

    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay
    • Google Pay
    • Other secure payment methods may be available depending on your location

  • Payment Authorization: Your payment will be processed once your order is submitted. Your card will be charged immediately upon order confirmation, and a receipt will be sent to the email address provided at checkout.

  • Order Confirmation: After placing your order, you will receive an email confirming your purchase. This email will include your order number, details of the items purchased, and estimated delivery date.

3. Order Fulfillment and Shipping

  • Processing Time: All orders are processed and shipped within 1-3 business days of receipt, subject to product availability. Orders placed after business hours or during holidays may be processed on the next available business day.

  • Shipping Options: We offer a variety of shipping options, including standard, expedited, and international shipping. Shipping costs will be calculated at checkout based on your shipping location and the shipping method selected.

  • International Shipping: We are pleased to offer international shipping to most countries. International shipping costs, customs fees, and taxes may apply depending on your country of residence and will be the responsibility of the customer.

  • Tracking: Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery. If you experience any issues with your shipment, please contact us immediately, and our team will assist you.

4. Order Cancellations and Modifications

  • Cancellation Requests: You may cancel your order within 24 hours of purchase. After this period, your order may have already been processed and shipped, and cancellations may not be possible. Please contact us immediately if you need to cancel your order.

  • Order Modifications: If you need to modify your order (e.g., changing the delivery address, adding/removing items), please contact our customer service team as soon as possible. We will do our best to accommodate your request, but modifications may not be possible once the order has been processed for shipping.

5. Returns and Refunds

  • Returns: We want you to be completely satisfied with your purchase. If you are not happy with your watch, we offer a 30-day return window from the date of delivery. Items must be returned in their original condition, including all packaging, tags, and accessories.

  • Refunds: Once the returned item has been inspected and accepted, we will process your refund to the original payment method. Refunds typically take 5-10 business days to appear on your account, depending on your payment provider.

  • Exchanges: If you would like to exchange your watch for a different model, we suggest returning the original item for a refund and placing a new order for the desired model.

  • Defective or Damaged Items: If you receive a defective or damaged watch, please contact us within 7 days of receipt. We will arrange for a return and send a replacement at no additional charge.

6. Warranty

  • Warranty Coverage: All Coonafrost Luxury Watches come with a 2-year warranty covering manufacturing defects. This warranty does not cover damage caused by accidents, misuse, or unauthorized repairs.

  • Warranty Claims: If your watch develops a fault within the warranty period, please contact our customer service team. We will assist with the warranty claim process and offer a repair, replacement, or refund, depending on the situation.

7. Customer Service

We pride ourselves on excellent customer service and aim to provide you with the best shopping experience possible. If you have any questions, concerns, or need assistance, please reach out to us via the following methods:

8. Privacy and Security

At Coonafrost, your privacy and security are very important to us. We use the latest encryption technology to protect your personal and payment information during checkout. For more information, please review our Privacy Policy.

9. Changes to This Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy regularly for any updates.